Shipping and Returns

Free Shipping Promotion:

For a limited time only, we are offering free shipping on all products to the lower 48 states in the U.S.. No minimum order required!

If you would like an order shipped to anywhere else in the world, please email us at info@gamedaydisplay.com, and we will gladly work something out with you!

GameDay Display reserves the right to cancel this offer at anytime

Order Confirmation:

After you place your order, you will receive a confirmation email.  This means that we have received your order in our system.  As soon as we receive your order, we automatically confirm that it is in stock and ready for shipment. 

If your item happens to be on backorder, or is otherwise unavailable, we will let you know via email.  Once your item(s) are available for immediate shipment, we will ship the order.

Order Shipment:

Your order will ship within the lead time we have posted on the product page.  We will email you tracking information within 24 hours of your order leaving the warehouse. 

If you do not receive tracking information from us by 3 days after the lead time posed on the product page has elapsed, feel free to follow up with us at info@gamedaydisplay.com

Some orders will be shipped by UPS. Most items will be delivered by the US Postal Service.

Larger items may be delivered via UPS Ground, or Truck Freight. Some special orders may require 2 to 6 weeks depending on the item.

Some large or heavy items require additional shipping and handling charges due to the bulky nature of these products.

If an item requires additional shipping and handling charges we will clearly mark this requirement on our website and in our catalog. In most cases, we charge a "flat" rate to ship these items.

Damages:

ALL SHIPMENT SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE REFUSED. If you notice any damage, you should note it on the freight bill when signing for delivery. 

If your product is defective or sustains damage during shipping, please contact us at info@gamedaydisplay.com right away. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.

If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please call GameDay Display Customer Service at 844-79-2333 for further assistance with the damaged shipment.

Please note, signing for your delivery without noting any damages or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and GameDay Display cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.

Leaving a note or instructions for the driver is considered to be the same as signing for your products in good condition.

If you authorize the freight company to leave freight without a signature, GameDay Display cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.

If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package; however, GameDay Display cannot be held liable for any damages or missing pieces for accepted via signature delivery.

Cancellations & Refunds:

To cancel an order, reply to the confirmation email you received when you placed your order online. Just tell us why you need to cancel and we will process it as soon as we can. 

WE cannot cancel an order after it has been shipped, please refer to return policies.

How do I return a product?

If you want to return an item, please send an email to info@gamedaydisplay.com

Returns will only be accepted within 30 days of the receipt of your product.  The product must be returned unopened in the original packaging.

We do not accept returns of used products.  You should also provide us with a receipt of your purchase and a reason for returning the item.

Please note that you cannot return an item without a valid return authorization number and there is a 30% restocking fee for all returns.  

Upon receiving and inspecting the returned product, GameDay Display will issue a refund for the full amount minus restocking/administration fees to the credit card used for the purchase only.

If you attempt to send the item back without a return authorization number, it will be refused, and you will be charged the return shipping costs.  Customers are responsible for paying all shipping and handling costs for returning an item.